Putting the human factor into systems development

TitlePutting the human factor into systems development
Publication TypeConference Papers
Year of Publication1981
AuthorsShneiderman B
Conference NameProceedings of the eighteenth annual computer personnel research conference
Date Published1981///
Conference LocationNew York, NY, USA
ISBN Number0-89791-044-3

As the community of computer users expands beyond experienced professionals to encompass novice users with little technical training, human factors considerations must play a larger role. “Computer shock” and “terminal terror” cannot be cured, they must be prevented by more careful human engineering during the system design phase. This paper offers four approaches to including human factors considerations during system design. These approaches focus on increasing user involvement and emphasize extensive pilot testing. Human factors cannot be added as refinements to a completed design; they must be a central concern during the initial requirements analysis and through every design stage.